Returns + Exchanges

 

Returns

To be eligible for a return, Your item must be unused and in the same condition that you received it and must be returned in the original packaging.

You will be responsible for paying for your own shipping costs, duties, customs fees, and taxes (if applicable) for returning your item. Shipping costs are non-refundable. Any costs incurred by Loukiya for return shipping will be deducted from your refund. We recommend shipping the return using a trackable shipping method as you are responsible for the goods until we receive them.

Eligibility for returns within 7 days from receipt of items.
Request via :  contact@loukiya.com

For further information and inquiries please contact via : contact@loukiya.com

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@loukiya.com and send us back your item.